Why Securus Technologies Deserved to Win the Gold Stevie Award

The award of Gold Stevie awarded to Securus Technology in the category of sales & customer service did not take us by any surprise. After all, the company has been billed as the leading business in corrections, investigation and criminal and civil justice solutions in the society. The award ceremony happened on 24th February 2017 at Caesars Palace Las Vegas, Nevada.


Excellent Customer Care and Services


Danny de Hoyos who is the senior V.P of Operations of Securus Technologies received the award, and his speech was fantastic. He thanked the experts for acknowledging Securus Technologies in their effort in customer service. He mentioned that the team realizes the need to solve customers’ issues on the first call which is the key principle in improving on customer experience. The IT firm has put a lot of effort in developing robust technologies to help solve their clients’ demands and expectations. The primary focus should be placed on customers’ needs and help them past their stressful encounter while doing their time in the American prison systems. The rising number of their services are a clear testament to their all-round brilliance.


Judges’ Comments


Well the judges had something to say about Securus that;


  • They had recognized the problem and commitment to the company’s staff in helping improve the team a real improvement in customer service survey.#


  • Securus story was compelling despite having a challenging environment to work within.


  • The company’s role is important and for them being able to provide excellent service to their clients is impeccable.


The chief president and founder of Gold Stevie Awards Michael Gallagher said Stevie Awards in the category of sales and customer service is one of the growing award programs the growth shows the importance of sales business developing efficient customer care service in any organization.


About Securus Technology


Securus Technologies has their headquarter in Dallas Texas with 3450 agencies and 1200000 inmates on North America.it is dedicated to civil and criminal justice technology solutions in public safety to investigate, correct and monitor. The company plans to both improve their existing infrastructure and come up with new technology to help bolster the communication between prisoners and their families.