Category: Video Visitation App

Securus Technologies Acquires GovPayNet, Expands Payment Options For Customers

It was announced that Securus Technologies has recently acquired GovPayNet, a payment processing company that offers processing service for customers that need to pay for services such as bail, court costs and fines, property and real estate taxes, parking and traffic violations, and speeding tickets. GovPayNet is a leader in processing payments handling over 26% of the nation’s counties. CEO of GovNetPay, Mark McKenzie has viewed the purchase as a positive change for the company as Securus Technologies is a leader in the safety and security community. GovPayNet was established in 1997 by a retired law enforcement agent who saw a need to process payments more efficiently. The company now encompasses many types of payments and assists over 2,300 agencies nationwide.


CEO and President of Securus Technologies, Robert Pickens, is also excited for the partnership as Securus can expand on the type of payments posted and learn from GovPayNet’s twenty year experience with posting electronic payments. Based in Dallas, Texas, Securus Technologies is fast becoming the number one leader in providing safety and security services across the nation. Securus specializes in: emergency response, incident management, investigation, information management, biometric analysis, and inmate self service. To read more about this merger, please click here.


What Makes Securus Technologies the Best in Crime Prevention?

There was a time when the country’s correctional facilities were also known as the best place to be killed. This was because of the inability of the prison administration to contain and control the inmates. This led to some of the criminals taking whatever illegal activities they were jailed for behind bars. Well, things have been getting better over the years, and mostly this is the result of the involvement of private companies in the process. Securus Technologies Crime Prevention Unit was established in 1997, and they have made massive changes to the manner in which Crime is fought within the system.


The better business bureau has been following the activities of the company and has rated it. The bureau normally makes use of parameters such as the licensing of the business, their advertising techniques, how much the business is out of business, government action on the business, bankruptcy filing and several others. According to BBB, Securus has been in business for 20 years and has never been out of business. During this time, the company has had a few customer issues, but the bureau commends the manner in which the disputes are settled. The customer services representatives seem very well versed with their job and are always willing to assist.


The quality of the services offered is another parameter which is used in judging the ability of the company. The reviews which have been left behind by the customers show that their services are highly recommended. They have invested in state of the art technology which assists their clients when to monitor inmate activity and prevent crime, both inside the correctional facilities and also on the outside. They have helped private citizens handle employees who were involved in illegal activities such as selling contraband, and solved cases for them. Securus is doing a wonderful job crime prevention.


Wildly popular Securus Video Visitation system prevents prison crime

One of the greatest privileges that inmates enjoy throughout America’s prisons is the ability to stay in constant communication with their loved ones on the outside. This cherished ability forms one of the strongest incentives for them to maintain a good record of compliant, rule-following behavior.


While this has always been the case, it has become much more of a potent incentive for inmates to stay on their best behavior since the introduction of video visitation technology. No company has been more instrumental in bringing to the market state-of-the-art video visitation software and VoIP internet telephony and video call systems then Securus Technologies. Securus’ state-of-the-art video visitation system allows inmates to stay in nearly daily contact with their loved ones on the outside, for just fractions of what a typical phone call would have cost 10 years ago.


The benefits of cheap video visitation technology for inmates are almost incalculable. Many studies have shown that recidivism is positively affected by the ability of inmates to maintain a strong socialization with law-abiding citizens. The best way to accomplish this has been shown to be allowing inmates to stay in regular contact with friends, family and loved ones on the outside of the prison walls.


But there are also enormous benefits that accrue to the prison staff itself. One of these is the ability to forego in-person visitation. In-person visitations have long been the Achilles heel of the prison security chain. This has long been one of the few places where members of the general public are allowed to come into physical contact with inmates housed at the facility. This has presented an opportunity for the passing of contraband, including weapons and drugs into the institution, posing a major threat to staff, inmates and all other persons spending time within the facility.

Why Securus Technologies Deserved to Win the Gold Stevie Award

The award of Gold Stevie awarded to Securus Technology in the category of sales & customer service did not take us by any surprise. After all, the company has been billed as the leading business in corrections, investigation and criminal and civil justice solutions in the society. The award ceremony happened on 24th February 2017 at Caesars Palace Las Vegas, Nevada.


Excellent Customer Care and Services


Danny de Hoyos who is the senior V.P of Operations of Securus Technologies received the award, and his speech was fantastic. He thanked the experts for acknowledging Securus Technologies in their effort in customer service. He mentioned that the team realizes the need to solve customers’ issues on the first call which is the key principle in improving on customer experience. The IT firm has put a lot of effort in developing robust technologies to help solve their clients’ demands and expectations. The primary focus should be placed on customers’ needs and help them past their stressful encounter while doing their time in the American prison systems. The rising number of their services are a clear testament to their all-round brilliance.


Judges’ Comments


Well the judges had something to say about Securus that;


  • They had recognized the problem and commitment to the company’s staff in helping improve the team a real improvement in customer service survey.#


  • Securus story was compelling despite having a challenging environment to work within.


  • The company’s role is important and for them being able to provide excellent service to their clients is impeccable.


The chief president and founder of Gold Stevie Awards Michael Gallagher said Stevie Awards in the category of sales and customer service is one of the growing award programs the growth shows the importance of sales business developing efficient customer care service in any organization.


About Securus Technology


Securus Technologies has their headquarter in Dallas Texas with 3450 agencies and 1200000 inmates on North is dedicated to civil and criminal justice technology solutions in public safety to investigate, correct and monitor. The company plans to both improve their existing infrastructure and come up with new technology to help bolster the communication between prisoners and their families.


Securus offers tech showdown, GTL quits

GTL, a faltering prison communications company, has spent the better part of the last two years making specious and slanderous claims against industry leader Securus Technologies. The latter finally offered to settle the score once and for all. Securus issued a challenge that would have given GTL the opportunity to showcase its video visitation technology and match it up against that of Securus. However, GTL declined to even entertain the offer. Securus views this cowardly shirking as conclusive evidence of the inherent inferiority of the GTL product line. Thus, Securus maintains its position at the apex of the prison communications food chain.


More than just inmate communications

Securus has gained a reputation as being the provider of the best video visitation system in the country as well as providing many cost-effective calling solutions for the nation’s inmates. However, its product lineup stretches much deeper.

Securus offers an entire line of products that make prisons more efficient and safer. These include such offerings as their automated patient medical dispensation. Errors in distributing prescription drugs have caused serious problems over the years, including the death of inmates. On top of that, guards have traditionally been required to spend inordinate amounts of time on the tasks associated with the careful record keeping required by inmate prescription distribution. With Securus’ solution, the amount of time and chance of error both drop to nearly zero.

Securus also offers state-of-the-art inmate management systems. These include a fully integrated system for controlling locks on cells and to common areas. The system also includes capability for automated, preprogrammed head counts and other tasks that are extremely time-intensive. By freeing up guards from menial tasks, Securus give them more time to do what they do best, watch and interact with inmates to prevent trouble. All of these things make prisons deploying Securus’ solutions safer places.

Holidays are Better with Securus Technologies

For anyone who has a loved one in the prison system, it is very important that you think about making use of a system known as Securus to make your life a whole lot easier. There are a lot of people who are currently using the system with great success and this includes myself because of the fact I have a good friend who happens to be in prison. Now that you know a little bit about how this system can help you, it is important for you to realize that it is especially beneficial during the Christmas season because it allows you to keep in touch with your loved one when you would otherwise not be able to see them.


A lot of person family struggle the most during the holiday season because it is not exactly easy for them to make a trip to the prison that may not be anywhere near located to their home. The way that you can remedy this for yourself and your loved ones is by simply downloading a software program known as Securus that can help you out every step of the way. Not only is this system incredibly easy for you to use no matter how often you would like to utilize it in your life, but it is also incredibly affordable and can actually save you money the more that you use it because you are no longer making those lengthy trips to the prison just to be able to see your loved one.


I have been using this amazing system for quite some time and have found that it is especially useful during the holiday season because I am finally able to keep connected with my loved one no matter where they happen to be located. This is great for me and my friends and family because we are able to keep closely connected despite the fact that they are worlds away from where we are living. You can also do the video visitation from your own house using a computer that you own so that it also is convenient for you apart from anything else that it is able to do for you. More and more prison families are continually making use of this system because of how beneficial it can be in their own lives and how often they are able to use it because it can be used from home.


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Securus Technologies’ new ConnectUs App

Securus Technologies is a non-profit American technology company. It provides criminal and civil justice technological solutions for the sole purpose of investigations, monitoring, public, safety, and corrections. The company recently created and implemented an Inmate and Grievance App on ConnectUs. The app will be advantageous to the correction staff, as it will save them a lot of money and time as opposed to using paper forms.

The Vice President of Marketing and Strategy for Securus, Russell Roberts said that the company always seeks to invent better technology for the clients. Roberts went further to give the ConnectUs Inmate Forms and Grievance app as an example of some of the most efficient technologies that they are coming up with to satisfy the customers’ needs.

Most correctional institutions still use outdated paper forms for inmate requests such as sign up forms, grievances medical issues, and other common complaints. The process of distribution, collection, provision of response and even logging takes a lot of time, and it leaves the correctional officers very tired.

The Inmate Forms and grievance app is now making a positive impact on the clients and correctional officers. It is enabling the creation all request forms for inmates easily. The good thing is that the forms do not need printing, and it only takes a few minutes to make changes on them when need be.

Now the inmates can access, view, and verify the information on the forms. Chief Kolitwenzew of Kankakee County, III acknowledges that the app was easy to apply and that it will save a lot of money. The app comes at a strategic time when inmates are getting automated features.

The application enables the inmates to access several features and services. It also controls information available to the prisoners at specific times. Other additional features include the tracking of the prisoners’ location by time and day. The communication platform comes in many languages to curb communication barrier.

Securus Technologies has its Headquarters in Dallas, Texas. The company gives Public information, investigation, inmate self-service, biometric analysis among other crucial prison services.